QCI Expands Metrics with Next-Day Slot Performance Data

Enhanced capability helps casino operators benchmark performance and optimize their floors without waiting weeks for industry data.

SAN DIEGO, Sept. 14, 2026 (GLOBE NEWSWIRE) -- Quick Custom Intelligence (QCI), a leader in unified technology for casino resorts, today announced an expansion of QCI Metrics that provides QCI customers with next-day industry performance data across nearly 100,000 gaming machines.

Traditional industry reports can arrive up to six weeks after activity occurs. QCI Metrics gives slot teams access to more current performance data, allowing them to test changes, evaluate results, and adjust their strategies while the information is still relevant.

“Having run a floor myself, I know the hard part was never the idea. It was waiting a quarter to find out if it worked,” said David Jacques Farahi, Executive Chairman of QCI. “QCI Metrics changes what a slot director can know about their floor and how quickly they can know it. With next-day data from nearly 100,000 machines and QCI’s analytics on top, operators can test, learn, iterate, and optimize. That loop used to take quarters. Now it can take weeks—or less.”

The expanded capability includes advanced theme-name normalization, which standardizes inconsistent game and theme names across data sources. This creates a more dependable foundation for comparing performance across properties, manufacturers, and markets.

QCI Metrics data also flows back into QCI Slots, allowing operators to benchmark their own performance against the broader market and enabling QCI’s recommendation tools to apply that industry knowledge. QCI Metrics is available exclusively to QCI customers and is expected to encompass more than 100,000 games following the completion of current rollouts.

QCI will demonstrate QCI Metrics at G2E 2026, September 28–October 1, at Booth #2440. Attendees can also meet with the QCI team at the QCI Resorts™ Experience at Booth #2644.

ABOUT DAVID JACQUES FARAHI

David Jacques Farahi has served as Executive Chairman of Quick Custom Intelligence, Inc. since May 2022. In this role, he collaborates with QCI’s executive leadership on product development, finance, key customer relationships, and initiatives to expand the company into new verticals.

Before joining QCI, Farahi served as Chief Operating Officer of Monarch Casino & Resort, Inc. from 2012 to 2021, overseeing operations across the company’s two resorts and more than 2,000 team members. His operational approach emphasized using analytics, new performance indicators, and data visualization to improve the guest experience across departments, with a particular focus on slot performance.

From 2022 to 2025, Farahi served as a Non-Executive Director of PlayAGS, Inc., concluding his board service when the company became privately held and its corporate board dissolved. He is also an Adjunct Professor at Metropolitan State University of Denver, where he teaches gaming and sportsbook operations, and previously served four terms as President of the Colorado Gaming Association. Farahi holds an MBA from Columbia Business School and a bachelor’s degree in economics and international studies from Northwestern University.

ABOUT QCI

Quick Custom Intelligence, Inc. is an agentically run technology business where agentic technology has managed nearly every aspect of its business. Applying this agentic platform, QCI delivers and supports its AGI Platform and QCI Resorts™, the Unified Business Platform for Resorts. Deployed across more than 325 casino resorts throughout North America, Australia, New Zealand, Canada, Latin America, and Europe, QCI’s technology supports more than $42 billion in annual gross gaming revenue.

QCI is leading the industry’s transition beyond fragmented software stacks, integrations, and data warehouses toward a single real-time system for all resort operations. Built specifically for gaming and hospitality, QCI Resorts is a unified hospitality, food and beverage, marketing, loyalty, guest engagement, operations, and enterprise platform supporting a common AI layer, while gaming systems remain integrated. The result is a foundation for real-time operational intelligence, natural language operations, and agentic AI across the casino resort enterprise.

QCI was co-founded by Dr. Ralph Thomas and Andrew Cardno and is headquartered in San Diego, California, with offices across North America, including St. Louis, Denver, Seattle, and Phoenix.

Main phone number: (858) 299.5715.

Learn more at www.qci.ai.